BIRKENSTOCK Boutique Cairns is dedicated to providing their customers with quality products, ensuring that each transaction results in a satisfactory shopping experience. BIRKENSTOCK Boutique do not refund but kindly will exchange or give a credit note, a $10 postage fee will apply if we have to exchange any product.

All products must be returned in their original condition, that means that they must be in new, unused, and unworn condition.

Any returns should first be advised either via email to or via mail to our office at 8c Shield Street, Cairns, QLD 4869.